PROJECT MANAGER
Company Overview:
Teammates Commercial Interiors is an office furniture dealer located in the east RiNo District in Denver, Colorado. Our team provides a full range of furniture and wall options, specification, design & sourcing as well as installation and on-going maintenance services. We enjoy collaborating with customers to understand their business objectives and then create furniture solutions that support these objectives. We often partner with architects & design firms as well as the commercial real estate, project management & developer communities to help bring their client’s vision to life. It takes a team of talented associates to develop projects from concept to completion.
Position Overview:
This position works within a team environment to support our customers with creating new pricing proposals, processing orders with our manufacturers, and coordinating with our customers to arrange the delivery and installation of their office furniture. Attributes for success should include clear communication skills, time management, task oriented, problem solving and flexibility to manage a number of orders within tight time frames. The Project Manager maintains knowledge of all aspects of the process within the dealership from after the initial sale through the installation and follow up phase of the project. The Project Manager reports directly to the Director of Operations.
Key Responsibilities & Tasks:
- Prepares order for order entry/placement
- Attend any required site meetings
- Provides single point of contact for customer for all project communications
- Provides professional customer interface and client relations throughout project
- Directs, coordinates and manages task assignments and completion for entire dealer team
- Develops work plan, schedule and logistics based on overall project parameters, project schedule and scope, and customer’s goals
- Provides technical consultation to customer and customer’s team
- Maintains detailed project documentation, including documentation of key project decisions and customer/project requests/revisions
- Provides timely, formal written communications throughout project to client, dealer and project team
- Manages accurate and detailed record keeping, including receiving documentation contract adherence, sign-offs and approvals, key decision records, etc.
- Reviews ship dates for adherence to original requirements
- Interfaces with factory, as necessary, regarding shipping schedules and special instructions for manufacturing/shipping
- Confirms project completion and ensures all invoicing is timely and accurate
- Manages all final project close-out requirements, contract requirements, and client sign-offs, etc.
Position Requirements:
- Previous experience in a team based, customer service environment, demonstrating a commitment to customer service
- Excellent interpersonal and communication skills, including conflict resolution, to effectively work with all levels of staff, customers and vendors in a professional and tactful manner
- Excellent attention to detail
- Proven ability to change priorities quickly, manage multiple projects simultaneously and successfully coordinate efforts of internal and external resources in a fast paced, ever changing environment
- Analytical and problem-solving skills to anticipate potential issues and/or requirements’, determines an appropriate action and implements it to ensure success
- Strong organizational skills, planning and time management skills to work in a fast paced environment
- Demonstrated ability to multitask, be flexible and adaptable while maintaining exceptional customer service
- Demonstrated ability to use initiative, work efficiently and independently under pressure to meet stringent deadlines while maintaining composure and consideration for employees, customers, and vendors
- Demonstrated familiarity with project administration, and ability to plan logistically for all phases of project life cycles, and effectively follow-up/though on tasks
- Demonstrated commitment to professionalism, integrity, sound judgment while providing the highest level of customer satisfaction
1-year experience in an office furniture dealer with systems furniture knowledge preferred
- Demonstrated ability to effectively use office automation/communication software and tools currently being used in the office environment
- Ability to analyze, plan, schedule and implement project installation
- Strong knowledge of all aspects of contract furniture management, including account management, project management, order preparation, order management, installation, relocation, and contract furniture administration
Employment Type:
Full Time
Salary:
$52,000.00 per year
Benefits:
- 401(k)
- Health & Supplemental Insurance Programs
- Flexible schedule
- Paid time off
- Company Incentive Pay-Outs
