Be a teammate.

Teammates provides comprehensive furniture solutions for customers of all sizes. Our furniture professionals work with customers to understand their business objectives and then create furniture solutions that support those objectives. It takes a team of talented associates to develop projects from concept to completion.

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PROJECT MANAGER

Introduction:

Teammates provides comprehensive furniture solutions for customers of all sizes. Our furniture professionals work with customers to understand their business objectives and then create furniture solutions that support those objectives. It takes a team of talented associates to develop projects from concept to completion.

General Purpose:            

Maintains knowledge of all aspects of the process within the dealership from after the initial sale through the installation and follow up phase of the project. Assumes full responsibility and oversight in managing the project. The IPM reports directly to the Vice President/General Manager.

Essential Functions:

  • Attends a “Tollgate” meeting scheduled by CAM to review all details before an order can be placed
  • Prepares order for order entry and placement of order
  • Provides single point of contact for customer and CAM for all project communications
  • Provides professional customer interface and client relations throughout project install
  • Directs, coordinates and manages task assignments and completion for entire dealer team
  • Develops work plan, schedule and logistics based on overall project parameters, project schedule and scope and customer’s goals
  • Maintains detailed project documentation, including documentation of key project decisions and customer/project requests/revisions
  • Provides timely, formal written communications throughout project to client, dealer and project team; One point of contact for communications
  • Manages accurate and detailed record keeping, including receiving documentation contract adherence, sign-off and approvals, key decision records, etc.
  • Reviews ship dates for adherence to original requirements; Weekly Task meetings with FPM
  • Manages scheduling, delivery tickets, work orders and claims
  • Interfaces with factory, as necessary, regarding shipping schedules and special instructions for manufacturing/shipping
  • Interfaces with freight carriers to coordinate deliveries when needed
  • Directs the FPM to assist with our installation partners addressing on-site issues.
  • Confirms project completion and ensures all invoicing is timely and accurate
  • Manages all final project close-out requirements, contract requirements, and client sign-off, etc.

Desired Skills and Experience

Minimum Requirements

  • Previous experience in a team based, customer service environment, demonstrating a commitment to customer service
  • Excellent interpersonal and communication skills, including conflict resolution, to effectively work with all levels of staff, customers and vendors in a professional and tactful manner
  • Excellent attention to detail
  • Proven ability to change priorities quickly, manage multiple projects simultaneously and successfully coordinate efforts of internal and external resources in a fast paced, ever changing environment
  • Analytical and problem-solving skills to anticipate potential issues and/or requirements’, determines an appropriate action and implements it to ensure success
  • Strong organizational skills, planning and time management skills to work in a fast paced environment
  • Demonstrated ability to multitask, be flexible and adaptable while maintaining exceptional customer service
  • Demonstrated ability to use initiative, work efficiently and independently under pressure to meet stringent deadlines while maintaining composure and consideration for employees, customers, and vendors
  • Demonstrated familiarity with project administration, and ability to plan logistically for all phases of project life cycles, and effectively follow-up/though on tasks
  • Demonstrated commitment to professionalism, integrity, sound judgment while providing the highest level of customer satisfaction
  • 1 (one) year experience in an office furniture dealer with systems furniture knowledge preferred
  • Demonstrated ability to effectively use office automation/communication software and tools currently being used in the office environment
  • Ability to analyze, plan, schedule and implement project installation
  • Strong knowledge of all aspects of contract furniture management, including account management, project management, order preparation, order management, installation, relocation, and contract furniture administration

FIELD PROJECT MANAGER

Introduction:

Teammates provides comprehensive furniture solutions for customers of all sizes. Our furniture professionals work with customers to understand their business objectives and then create furniture solutions that support those objectives. It takes a team of talented associates to develop projects from concept to completion.

General Purpose:            

Maintains knowledge of all aspects of the process within the dealership from after the initial sale through the installation and follow up phase of the project. The Field Project Manager reports directly to the Vice President/General Manager.

Essential Functions:

  • Attend any required site meetings
  • Provides professional customer interface and client relations throughout project
  • Reviews project site, plans and product specifications
  • Provides technical consultation to customer and customer’s team
  • Provides single point of contact in the field for on-site installation, and coordinates with, all third-party firms (A&D firm, contractor, cabling vendor, building manager, electrician and other trades, clients’ facility and IT groups, movers, etc.)
  • Maintains detailed project documentation, including documentation of key project decisions and customer/project requests/revisions
  • Provides timely, formal written communications throughout project to Teammates Inside Project Manager (IPM) and client project team when applicable.
  • Reviews ship dates for adherence to original requirements; Weekly Task meetings with Teammates IPM
  • Supervises site installation, including performance of work, installation administration and timeliness of task completion
  • Ensures field paperwork is complete, and delivered to IPM in a timely manner
  • Walks project and develops punch list to be submitted to IPM; Works in conjunction with IPM until full resolution

Minimum Requirements

  • Previous experience in a team based, customer service environment, demonstrating a commitment to customer service
  • Excellent interpersonal and communication skills, including conflict resolution, to effectively work with all levels of staff, customers and vendors in a professional and tactful manner
  • Excellent attention to detail
  • Proven ability to change priorities quickly, manage multiple projects simultaneously and successfully coordinate efforts of internal and external resources in a fast paced, ever changing environment
  • Analytical and problem-solving skills to anticipate potential issues and/or requirements’, determines an appropriate action and implements it to ensure success
  • Strong organizational skills, planning and time management skills to work in a fast paced environment
  • Demonstrated ability to multitask, be flexible and adaptable while maintaining exceptional customer service
  • Demonstrated ability to use initiative, work efficiently and independently under pressure to meet stringent deadlines while maintaining composure and consideration for employees, customers, and vendors
  • Demonstrated familiarity with project administration, and ability to plan logistically for all phases of project life cycles, and effectively follow-up/though on tasks
  • Demonstrated commitment to professionalism, integrity, sound judgment while providing the highest level of customer satisfaction
  • Ability to work irregular hours and extended shifts as required
  • Post-Secondary Diploma or Degree preferred
  • PMP Certification or working towards PMP is considered an asset
  • Ability to read and interpret architectural plans, specifications, and elevations is considered an asset
  • 1 (one) year experience in an office furniture dealer with systems furniture knowledge is considered an asset
  • Demonstrated ability to effectively use office automation/communication software and tools currently being used in the office environment
  • Strong product and technical knowledge, including applicable building codes, correct product application, custom applications and electricity and cabling, etc. is considered an asset
  • Ability to analyze, plan, schedule and implement project installation is considered an asset
  • Strong knowledge of all aspects of contract furniture management, including account management, project management, order preparation, order management, installation, relocation, and contract furniture administration is considered an asset
  • Working knowledge of interior construction, interior design, moves and relocations, trucking, furniture manufacturing and shipping, building management and current workplace issues is considered an asset
  • Professional dress code required

Apply to Join Our Team

To Apply for any positions available at Teammates, please fill out all fields in the following form.