LOGISTICS COORDINATOR
Introduction:
Teammates Commercial Interiors specializes in providing comprehensive furniture solutions tailored to meet the diverse needs of customers of all sizes. Our dedicated team of furniture professionals collaborates closely with clients to gain a deep understanding of their unique business objectives. Leveraging our expertise and creativity, we develop customized furniture solutions that align perfectly with these objectives. From conceptualization to implementation, our team of talented associates works diligently to bring projects to fruition, ensuring excellence at every step of the process.
General Purpose:
We are seeking a Logistics Coordinator to oversee our Teammates’ warehouse located close to our main office. In this role, you will be responsible for maintaining and developing customer relationships after the initial sale by managing various tasks throughout the furniture installation process. You will work closely with the Operations team to schedule, deliver, and oversee the installation of products as they arrive from our manufacturers. This position reports directly to the Director of Operations.
This position offers an exciting opportunity to play a key role in our operations and contribute to the success of our business. If you are a motivated and customer-focused individual with a passion for warehouse management and customer service, we encourage you to apply.
Tasks Include but Not Limited To:
- Receiving Furniture
- Unboxing, tagging and organizing all products within warehouse suite.
- Uploading receiving documentation to the PM team
- Schedule work with client once all product has been received at warehouse.
- Driving product to location, unload and install (small scale only, all large work is outsourced)
- Customer Service calls and punch work
- Furniture Demo’s delivery and pick-up
- Tracking Teammates Delivers jobs and tracking profitability.
- Cross train with Field Project Manager
Essential Functions:
- Attend weekly required project management meetings and provide project updates to team.
- Oversee and manage each project making certain customer is satisfied.
- Take responsibility for any follow up punch list items to make certain items have been ordered and installed just as soon as possible.
- Participate and perform light deliveries and installs as needed to support our “Teammates Delivers” program where deliveries are completed by Teammates FPM.
- Manage and organize Teammates items being received at Saltbox warehouse. Prepare and deliver items when necessary. Communicate receivables to Inside PMs as necessary.
- Provide timely, formal written communications to team with details concerning the progress of a project or any setbacks we might experience.
- Help eliminate additional costs of second trips charged by installation companies by performing work yourself. Be a Problem solver.
- Impression – dress and speak professionally. Customer focused.
- Deliver and demonstrate demo products to customers to help promote potential sales opportunities.
- Participate in regular manufacturing training opportunities and become certified in Teknion products as time and progress allow.
Desired Skills and Experience | Minimum Requirements
- Previous experience in a team-based, customer service environment, demonstrating a commitment to customer service and communication.
- Excellent interpersonal and communication skills, including conflict resolution, to effectively work with all levels of staff and customers in a professional and tactful manner.
- Clear attention to detail
- Proven ability to change priorities quickly and manage multiple projects simultaneously.
- Strong organizational skills, planning and time management skills to work in a fast-paced environment.
- Ability to multitask, be flexible and adaptable while maintaining exceptional customer service.
- Demonstrated ability to use initiative, work efficiently and independently under pressure to meet stringent deadlines while maintaining composure and consideration for employees, customers, and vendors.
- Demonstrated commitment to professionalism, integrity, sound judgment while providing the highest level of customer satisfaction.
- Ability to work flexible hours and travel when required.
- Ability to read and interpret floor plans and specifications.
- Demonstrated ability to effectively use office automation/communication software and tools currently being used in the office environment.
- Ability to gain access to military and government sites.
- Insurance – clean driving record, ability to drive company vehicles.
Job Type:
Full-time
Salary:
$55,000.00 – $60,000.00 per year
Benefits:
- 401(k)
- Flexible schedule
- Health benefits including dental and vision.
- Paid time off
Schedule:
Supplemental Pay:
